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We do not entertain any return of products. If, for any reason, you are not completely satisfied with your purchase, please contact us at xxx@email.com.

All product must have been purchased directly through the kerstinflorian.com website or through our customer service department at +65-6844-1808 before we can start any discussions.

If you have purchased Kerstin Florian products at any other authorized reseller (store/online store/spa), please first contact that store directly to inquire about their return policy.

Contact Customer Service


Our customer service department is available to assist you Monday through Friday, 10:00 am to 5:00 pm Singapore Time.

Your opinion is important to us! If you would like to send us your feedback, please email us at  customerservice@kerstinflorian.com. We welcome your comments!

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