We do not entertain any return of products. If, for any reason, you are not completely satisfied with your purchase, please contact us at

All product must have been purchased directly through the website or through our customer service department at +65-6844-1808 before we can start any discussions.

If you have purchased Kerstin Florian products at any other authorized reseller (store/online store/spa), please first contact that store directly to inquire about their return policy.

Contact Customer Service

Our customer service department is available to assist you Monday through Friday, 10:00 am to 5:00 pm Singapore Time.

Your opinion is important to us! If you would like to send us your feedback, please email us at We welcome your comments!